Operations · Executive Support · Client Relations
I take the moving parts off your plate. I manage priorities, lead teams, keep clients informed, build systems that make delivery consistent, and flag risks before they become problems. More than ten years of experience has taught me how every part of a business connects. I bring ownership, structure, and visibility, so you always know what is moving, what needs attention, and what comes next.
What I Handle
Every business is different. I learn how yours works and take care of whatever you hand me.
I manage your calendar, inbox, priorities, meetings, and next steps, so your day runs the way you planned it. I sort competing requests by what matters most and handle the details you should not have to carry.
You Get Fewer decisions to make and nothing falling through the cracks.
I run daily execution, scheduling, workforce coordination, quality control, and reporting. I build the trackers and workflows that keep everything on schedule, week after week.
You Get One clear view of what is running, what is at risk, and what is done.
Whether it is you, your team, or your clients, I am the calm point of contact. I set expectations early, surface issues before they escalate, and follow through on every commitment.
You Get No surprises, and no one left waiting for an answer.
I oversee recruitment, onboarding, training, coaching, performance monitoring, attendance, and payroll. I have led teams of up to 20 people in a corporate office setting, and I have managed a remote team while coordinating up to 20 clients.
You Get A team that meets its targets without you managing every detail.
Ways I Can Support You
One dedicated person who learns how you work and supports you directly, so you can focus on the work only you can do.
I take ownership of the daily running of your business. You set the direction, and I keep it moving.
Executive support, operations, client relations, and team leadership in one trusted person who keeps you informed throughout.
A defined project to turn your processes into SOPs, trackers, and CRM workflows that hold up through growth and turnover.
Selected Work
Real work from real businesses. Some started as problems, others were gaps I spotted early. Each one made the business easier to run.
Want someone who takes care of what you need before you even ask?
Let's TalkHow I Work
The standards I hold myself to, whatever the role.
If something needs to get done, I take it on without waiting to be told. I see it through and keep everyone updated along the way.
A slipping schedule, a quiet client, a missing report. I notice what is coming and handle it before it becomes a problem.
I sort work by what affects clients, revenue, and people most, then share the order so no one is guessing.
Leadership hears the real status. Teams get expectations in writing. Clients hear from me early and often.
Every client is a partner for the long run. I check in often, celebrate their wins, and look for ways to make their work easier.
Anything done from memory becomes an SOP, a tracker, or a workflow, so it holds up through turnover and growth.
Recommendations
From the founders and clients I supported to the managers above me and the team I led.
Founder
"One of Dii's greatest strengths is her sense of ownership. She is resourceful, organized, dependable, and capable of operating with a high degree of independence."
"She has played an important role in bringing structure, accountability, and consistency to our operations. She has earned my trust and my full recommendation."
Founder and Client
"I never wondered where something stood, because Dii already knew, and more often than not she had already handled it."
"If you are considering bringing Dii onto your team, do it. Whoever gets her next is getting someone who owns outcomes, not tasks."
"One of the best managers I have managed and worked with. She has strong team management skills that make her and any team she handles meet client goals. I would highly recommend her to any supervisory or team manager position."
"A born leader, selfless and a critical thinker. She drove the team to meet site targets day after day, and showed real strength and resilience through the pandemic."
"One of the most brilliant people I have ever worked with. Her team management skills made our team exceed the client's expectations. She is truly a valuable asset to absolutely any team."
"She is amazing at her job. She makes sure everyone is on the same page and focused on the main goal, and she brings suggestions on how to get things done. I'd definitely work with her again."
"Great personality with a high sense of accountability. Independent, and works with a team with ease."
Experience
I started in customer service for US companies and later grew into sales, team leadership, and operations. Having done the work myself helps me understand what leaders, teams, and clients really need.
Lead daily operations for a remote lead generation team serving financial professionals. Own team performance, client accounts, payroll, scheduling, reporting, SOPs, and CRM workflows, working directly with the founder.
Manage enrollments, refunds, and account concerns across the resident lifecycle for multifamily, student, and affordable housing operators, working with property management teams to resolve issues accurately and on time.
Led the team's performance and service quality against client targets, including performance reviews, coaching, training, and escalations from employees and customers.
Earlier roles at EXL: Senior Customer Service Specialist and Senior Loan Officer (Sales).
EducationBS Secondary Education, PHINMA Cagayan de Oro College
I pick up new platforms fast and usually end up writing the guide for how the team should use them.
Let's Talk
Tell me a little about your business and what you need help with. I will get back to you with how I can help.