Operations · Executive Support · Client Relations · People Leadership

I keep people, priorities, and operations moving.

Ten-plus years of progressive experience across business operations, team leadership, executive and administrative support, client relations, sales, customer experience, and financial services. I organize the moving parts, keep leadership and clients informed, and make sure the important work actually gets finished.

Selected workContact
Portrait of Dii Sagrado
01

Operations

Day to day execution, scheduling and workforce coordination, quality control, reporting, and the systems that keep delivery consistent.

02

Executive Support

A trusted extension of leadership: coordination, communication, priority management, and follow through with minimal supervision.

03

Client Relations

The steady point of contact between clients, leadership, and the team — expectations set, issues surfaced early, commitments met.

04

People Leadership

Recruitment, onboarding, training, coaching, performance monitoring, and holding a remote team to clear standards.

About

A steady operator in fast moving environments

I've spent more than a decade in roles where the work only holds together if someone is paying attention — customer service, sales, financial services, account management, and now operations leadership for a remote team. That range is deliberate. It's why I can sit between leadership, employees, and clients and translate in every direction.

Day to day, I manage operations and people: scheduling and workforce coordination, recruitment and onboarding, training and coaching, performance monitoring, payroll and timekeeping, reporting, quality control, and client coordination. When a process is fragile, I write the SOP. When leadership needs visibility, I build the tracker. When something is at risk, I flag it early with options rather than just a problem.

I'm most useful to founders, executives, and business owners who need someone dependable to hold the operational center — whether that role is titled Operations Manager, Executive Assistant, Executive Operations, Chief of Staff, Team Lead, or senior business support.

Experience
10+ years
Based in
Cagayan de Oro, PH
Works
Remote · Global
Education
BS Education

Experience

Where the experience comes from

DigitalProspecting.io

Operations Manager

2024 — Present

Lead daily operations for a remote lead generation team serving financial professionals — team performance, client campaigns, and service delivery.

  • Manage client relationships, campaign priorities, lead distribution, appointment pipelines, live transfers, reporting, and operational escalations.
  • Recruit, onboard, train, and coach team members while managing productivity, performance standards, attendance, and accountability.
  • Administer payroll and timekeeping verification alongside workforce scheduling and attendance monitoring.
  • Develop SOPs, workflows, performance trackers, reporting systems, training materials, and internal communication procedures.
  • Optimize workflows across CRM, dialing, communication, and automation platforms to reduce manual work and improve execution.
  • Serve as the point of coordination between company leadership, the internal team, and client accounts.

DepositCloud

Resident Service Advisor

2022 — 2025

Oversaw resident account services and security deposit administration in partnership with property managers.

  • Managed enrollments, refunds, and account concerns across the resident lifecycle.
  • Coordinated with property management teams to resolve issues accurately and on time.

EXL Service Philippines, Inc.

Assistant Manager

2015 — 2022

Progressed through customer service, sales, financial services, and leadership roles before promotion to Assistant Manager.

  • Oversaw team performance, coaching and development, and day to day operational execution.
  • Owned customer experience and service quality against business and performance objectives.

How I Work

Not someone who waits for tasks. Someone who owns the outcome.

01

I take ownership of outcomes

I don't wait for a task list. If something belongs to the business and it isn't moving, I treat it as mine until it is resolved or properly handed off.

02

I anticipate instead of react

Most problems announce themselves early — a slipping schedule, a quiet client, a metric drifting. I watch for those signals and act before they turn into escalations.

03

I organize priorities before I organize tasks

Competing requests are normal. I sort by what actually affects clients, revenue, and people, then communicate the order so nobody is guessing.

04

I communicate clearly and on time

Leadership hears the real status, not a filtered version. Teams get expectations in writing. Clients get updates before they have to ask.

05

I create structure where there isn't any

When something is being done from memory, I turn it into an SOP, a tracker, or a workflow so it survives turnover and scale.

06

I follow through without supervision

Independence is the point. I identify the problem, weigh the options, take action, and keep the right people informed along the way.

Areas of Expertise

What I can be handed on day one

Operations & Process

  • Operations management
  • SOP & workflow development
  • Process improvement
  • Quality control
  • Operational reporting
  • Automation & workflow tooling

Executive & Business Support

  • Executive coordination
  • Calendar & priority management
  • Internal communication
  • Documentation & records
  • Meeting and follow through management
  • Independent problem solving

People & Workforce

  • Recruitment & onboarding
  • Training & coaching
  • Performance management
  • Workforce scheduling
  • Attendance monitoring
  • Payroll & timekeeping

Client & Revenue

  • Client relationship management
  • Client & account coordination
  • Sales operations
  • Appointment pipelines
  • CRM management
  • Customer experience

Selected Work & Operational Impact

Systems and processes I've built or managed

Documentation

Standard operating procedures

Built and maintained the SOP library for a remote operations team — how work is claimed, executed, escalated, and reported. New hires now learn from documentation instead of shadowing.

Reporting

Performance trackers & reporting systems

Created trackers and reporting routines that gave leadership and clients visibility into productivity, campaign output, and service delivery without chasing individual updates.

People

Onboarding & training programs

Designed the recruitment-to-productive path: screening, onboarding checklists, training materials, and coaching cadence tied to clear performance standards.

Systems

CRM & dialing workflow optimization

Reworked how leads, appointments, and live transfers move through the CRM and dialing stack so distribution is consistent and manual handling is reduced.

Client

Client coordination framework

Established the communication rhythm between leadership, the internal team, and client accounts — campaign priorities, status reporting, and early escalation of anything affecting delivery.

Workforce

Scheduling, attendance & payroll process

Ran workforce scheduling with attendance monitoring, timekeeping verification, and payroll administration, keeping coverage and records accurate week over week.

Tools & Systems

The systems I work with

I pick up new platforms quickly and tend to be the person who ends up documenting how the team should use them.

  • GoHighLevel
  • Salesforce
  • Kixie
  • Zapier
  • Slack
  • Hubstaff
  • Google Workspace
  • Zoom
  • Notion
  • Canva
  • AI & productivity tools
Dedicated remote workspace with dual monitors, laptop and headset

Remote Workspace

Set up to work independently

I work from a dedicated home office built for full-time remote operations: dual-monitor setup for reporting and coordination side by side, reliable primary and backup internet, a quiet call-and-meeting environment, and a power backup plan so client coverage isn't dependent on luck.

  • Dedicated home office
  • Dual monitors
  • Backup internet
  • Quiet call environment
  • Time-tracking ready
  • Flexible time zones

Recommendations

“One of Dii's greatest strengths is her sense of ownership. She is resourceful, organized, dependable, and capable of operating with a high degree of independence. She takes initiative to identify problems, assess possible solutions, and take appropriate action while keeping leadership informed.”

“She has played an important role in bringing structure, accountability, and consistency to our operations… She has earned my trust and my full recommendation.”

Dicky Cheung

Founder, DigitalProspecting.io

Letter of recommendation, August 2026

What colleagues, managers, and team members say

“A born leader — selfless and a critical thinker. She was my team POC back when she was an SME and assumed the role of a team manager, conducting coaching sessions and SBS. She's been a great asset to the team and has shown strength and resilience especially during the pandemic and went out of her way to drive the team in meeting site targets, day after day. I am looking forward to work with you again, and very excited to see you grow!”

Aileen Aguirre-Castillo

Operations leader, customer experience and SLA compliance

MANAGED DII DIRECTLY · SEPTEMBER 2022

“One of the most brilliant person I have ever worked with. She has a strong team management skills that makes our team exceed the clients expectations. She even motivates us to be the best version of ourselves by giving us feedback and strengthening our skills. She is selfless, hardworking and has a strong interpersonal skills. She is truly a valuable asset to absolutely any team!”

Rogelen Yeban

Utility processor

Reported to Dii directly · September 2022

“One of the best managers I have managed and worked with. She is easy to work with, hardworking and very receptive to feedback and coaching. She has strong team management skills that makes her and any team she handles meet client goals. She is definitely a valuable asset to any company she joins. I would highly recommend her to any supervisory or team manager position.”

Juan Carlos Tantoco

Operations leadership

MANAGED DII DIRECTLY · SEPTEMBER 2022

“She is amazing at her job! She knows her way around people and do whatever it takes to help colleagues. She makes sure that everyone is on the same page and focused on the main goal. She asked questions and gave suggestions on how to get things done. She is a great professional and I'd definitely work with her again.”

Richard Tagalog

Colleague, cross-functional teams

Worked with Dii on different teams · September 2022

“Great personality with high sense of accountability. Independent and can work with a team with so much ease comfort.”

Noel Alajas

Senior manager, transitions at EXL Services, Inc.

Managed Dii directly · April 2023